外卖送错投诉

字幕原文

Hello, I just received my food order, but it's the wrong one. 你好，我刚收到我的外卖，但送错了。

I'm sorry to hear that. 很抱歉听到这个。

Can I get your order number, please? 请问您的订单号是多少？

Yes, it's for order number 1234. 是的，订单号是1234。

I ordered a burger, but received chicken instead. 我点的是汉堡，但收到的是鸡肉。

Okay, I see that. 好的，我明白了。

My apologies for the mix-up. 对于这次搞错，我深表歉意。

We'll send out the correct order right away. 我们会立刻为您重新发送正确的订单。

Great, what should I do with the wrong order? 太好了，那这份送错的餐点我该怎么处理？

And how long will the new one take? 那新的餐点大概多久能送到？

You can keep that. 您可以留着。

The correct one should be with you in about thirty minutes. 正确的餐点大约三十分钟内会送到您那里。