打客服电话申请退款

字幕原文

Hi, I'm calling about a recent purchase I'd like to return for a refund. 您好，我打电话是关于最近购买的一件商品，我想退货并申请退款。

Certainly, ma'am. 当然可以，女士。

Could I please get your order number and the reason for the return? 请问能提供一下您的订单号和退货原因吗？

Yes, it's ORDER-12345. 是的，订单号是ORDER-12345。

The item arrived damaged, unfortunately. 不幸的是，商品到货时是损坏的。

I see. 我明白了。

Could you describe the damage briefly? 您能简单描述一下损坏情况吗？

There's a noticeable crack on the screen, right out of the box. 屏幕上有一个明显的裂缝，刚开箱就发现了。

Thank you. 谢谢。

I've processed your full refund, which should appear in 3-5 business days. 我已经为您办理了全额退款，这笔退款应该会在3-5个工作日内到账。