投诉快递损坏丢件

字幕原文

Hello, I received a package that's severely damaged. 你好，我收到了一个严重损坏的包裹。

I apologize for that. 我为此感到抱歉。

Could you please provide your tracking number? 您能提供一下您的追踪号码吗？

Yes, it's XYZ123. 是的，是XYZ123。

The box looks completely crushed, and I think some items are missing. 箱子看起来完全被压扁了，而且我觉得有些物品丢失了。

I understand. 我明白了。

Did you take any photos of the package upon delivery? 您在收到包裹时有拍照吗？

I did. 我拍了。

I have pictures of the damaged box and its contents. 我有损坏的箱子和里面物品的照片。

Please email those to our claims department. 请把这些照片发到我们的理赔部门。

We'll open an investigation immediately. 我们会立即展开调查。

Okay, what's the email address for that? 好的，那个邮箱地址是什么？

It's claims@company.com. 是claims@company.com。

We'll get back to you soon. 我们会尽快回复您。