网银被锁、打电话解锁

字幕原文

Hi, I'm calling because my online banking account seems to be locked. 你好，我打电话来是因为我的网上银行账户好像被锁定了。

Certainly, I can assist you with that. 当然，我很乐意为您提供帮助。

Could I please get your account number for verification? 请问能提供您的账号以便核实吗？

Yes, I have it ready. 是的，我这边准备好了。

I also have my date of birth handy. 我的出生日期也准备好了。

Thank you. 谢谢。

Once verified, I'll need to reset your password, and you'll regain access. 验证通过后，我需要为您重置密码，之后您就可以重新登录了。

So I'll be able to set a new password right away then? 那么我就可以马上设置新密码了吗？

That's correct. 是的，没错。

I'll guide you through the process after we complete the security checks. 安全检查完成后，我会指导您完成整个流程。