车险理赔

字幕原文

Hi, I'm calling to report a car accident and file a claim. 你好，我打电话来是想报告一起交通事故并申请理赔。

Right, could you describe the incident and when it occurred? 好的，请您描述一下事故的详细情况和发生时间。

I was rear-ended at a stop sign earlier. 我刚才在一个停车标志处被追尾了。

We've exchanged details and photos at the scene. 我们已经在事故现场交换了联系方式和照片。

Okay. 好的。

I'll email you the claim form. 我会通过邮件把理赔申请表发给您。

Keep in mind your deductible will apply. 请注意，您的自付额将会适用。

Understood. 明白了。

What's the next step for repairs, and does my policy cover a rental? 维修的下一步是什么？我的保单是否涵盖租车费用？

Once we approve an estimate from an authorized body shop, we'll arrange a rental if your policy includes that coverage. 一旦我们批准了授权修理厂的估价，如果您的保单包含这项保障，我们会为您安排租车。

Got it. 明白了。

Thanks for outlining the steps. 谢谢您详细说明了这些步骤。

My pleasure. 不客气。

We'll get this sorted for you promptly. 我们会尽快为您处理好这件事。