信用卡被盗刷申诉

类别:日常生活

客户报告信用卡被盗刷,客服协助其发起争议申诉,并取消卡片,银行将进行调查。

时长 16 秒 · 语速 185 wpm

字幕原文

My credit card was used for charges I didn't make. 我的信用卡被盗刷了。

Okay, can you specify which transactions? 好的,您能具体说明是哪几笔交易吗?

Yes, three online purchases I don't recognize from yesterday. 是的,是昨天三笔我不认识的网购。

I see. 我明白了。

We'll open a dispute. 我们会为您发起争议。

Do you want to cancel the card? 您想停用这张卡吗?

Yes, please. 是的,请。

And what's the next step? 那么,下一步是什么?

We'll investigate and contact you. 我们会进行调查并联系您。