航班取消要求赔偿

类别:日常生活

乘客航班取消后,向航空公司询问改签、赔偿及其他权益。

时长 25 秒 · 语速 187 wpm

字幕原文

My flight to Chicago was just canceled. 我的芝加哥航班刚刚取消了。

What are my options? 我有哪些选择?

I'm sorry about that. 听到这个我很抱歉。

I can rebook you on the next flight, at 8 p.m. 我可以帮您改签到下一班晚上8点的航班。

That's a six-hour wait. 那要等六个小时。

Since it's your airline's fault, am I entitled to compensation? 既然是你们航空公司的责任,我能得到赔偿吗?

You're right. 您说得对。

I can offer a meal voucher, and a hotel if you're delayed overnight. 我可以提供餐券,如果您需要过夜,还可以安排酒店。

I'd also like the fare difference refunded if I book with another airline. 如果我预订其他航空公司的航班,我还想退回票价差额。

I understand. 我理解。

Let me check what our policy allows. 让我查一下我们的政策规定。