银行卡被 ATM 吞了，找柜台

字幕原文

Excuse me, the ATM just kept my card. 不好意思，自动取款机把我的卡吞了。

I'm sorry about that. 对此我很抱歉。

Was the machine outside or in the lobby? 那台机器是在外面还是在大厅里？

The one right by the entrance. 就在门口那台。

Do you have your ID? 您有带身份证吗？

I can cancel that card for you. 我可以帮您把那张卡注销。

Yes, here it is. 是的，给您。

Can I get a new card today? 我今天能拿到一张新卡吗？

We can order one now; it'll arrive by mail in about a week. 我们现在可以为您订一张，大约一周内会通过邮件寄到。

Okay, thank you for your help. 好的，谢谢您的帮助。